miss mopple
26-09-2008, 02:02 PM
Dont know if any of you have had the SBS autumn bonanza book through (lots of bargains to be had :thumbsup: ), but in from there I ordered what was clearly advertised as squidgy numbers and letters, down from 49.95 to 5.98.
I queried it as there were only numbers in the pic and the sales rep thought that it should be as that was what it said.
So my order just arrived and surprise surprise there were only numbers in it (as I suspected as I know the letters are pricey)
So I have just been on the phone and the bloke that answered said that there was a pop up on the screen telling sales reps to inform that its just the numbers at that price- errr, not my problem as I wasnt told that.
He kept saying it was just a printing error- again not my problem.
Told him that I had ordered in good faith and he offered to discount the letters set. No, thats not what I wanted either. I wanted what I had ordered for the price it was displayed at.
I pointed out that the law was on my side and he scuttled away, and guess what? He came back all apologetic and said of course they had to send me the letters free :) Err, I knew that!
So I have all 26 letters and numbers 1-10 for less than a tenner :clapping: :clapping:
feeling very chuffed with myself now :D
I queried it as there were only numbers in the pic and the sales rep thought that it should be as that was what it said.
So my order just arrived and surprise surprise there were only numbers in it (as I suspected as I know the letters are pricey)
So I have just been on the phone and the bloke that answered said that there was a pop up on the screen telling sales reps to inform that its just the numbers at that price- errr, not my problem as I wasnt told that.
He kept saying it was just a printing error- again not my problem.
Told him that I had ordered in good faith and he offered to discount the letters set. No, thats not what I wanted either. I wanted what I had ordered for the price it was displayed at.
I pointed out that the law was on my side and he scuttled away, and guess what? He came back all apologetic and said of course they had to send me the letters free :) Err, I knew that!
So I have all 26 letters and numbers 1-10 for less than a tenner :clapping: :clapping:
feeling very chuffed with myself now :D