I find it's often parents who don't fully understand that
1. it's actually your business so you are the boss - in that they don't 'employ' you so get to tell you what to do
2. it's entirely up to you what you charge - they wouldn't ask a painter/decorater to lower his hourly charge etc and there's NO way they'd stay at work longer hours for NO extra pay ever!!
3. it's not just their child you have to care for - so you don't ever need to pick up other children as theirs is definately the most important etc
4. you will charge what you've said - many feel it's not them and doesn't apply to them - had some parents collecting children whilst on the mobile phone so couldn't really do a quick chat about the day/anything, did a newsletter saying that parents should have the courtesy to complete conversation prior to collection and to ease things I would hold onto child for a few minutes whilst conversation was sorted (how long does it take to say, sorry, can you call me back at x time!!??!!)
Maybe a 'meeting' to discuss your new charges with the possibility of PERMANENTLY extending their hours would help.
x
Just when I find the key to success, someone comes along and changes all the locks!
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