Scotts Milk delivery service

**Pauline** · 01-09-2010, 06:36 AM

I have invited Michelle from Scotts Milk delivery to come and talk to you about their service.

They feel that some members comments have incorrect information and I welcome them here to discuss with you the rules and regulations of claiming milk, how their service works and your responsibility in making a claim.

**loocyloo** · 01-09-2010, 07:36 AM

thank you. i spoke to someone from scotts on the phone the other day and told her what children i had and what milk i had worked out i was due, she worked out what milk i was due and it was rounded up a bit, due to the size of bottles the milk comes in!

i have the following;
monday 2 under 5's all day (2 units milk)
tuesday 2 under 5's all day, 1 under 5 morning only (3 units milk)
wed 2 under 5's morning only (2 units milk)
thursday 1 under 5 all day, 1 under 5 morning only (2 units milk)

so i make that a total of 9 'units' of milk ... so 1.7 litres a week?

hope amounts can be clarified.

**singlewiththree** · 01-09-2010, 07:40 AM

I hope Michelle comes.

I changed from Scotts, unfortunately they have no control over the delivery aspect as I had milk sent to the wrong house several times and I'm not a difficult house to find. I also had times when I got none and times when I got double.

**TammyN** · 01-09-2010, 08:08 AM

i will be interested to see what she says, my milk came at 5 yesterday

and like others have varied amounts, days and times im beginning to think i will change!

**mummyof3** · 01-09-2010, 08:24 AM

I haven't claimed ANY of the milk allowance with the 3 children I have all week but I am thinking about making a claim as I am going through so much milk a week!! I would be really interested in hearing more about the service.

**funfunfun** · 01-09-2010, 08:32 AM

My is delivered by scotts ..........no milk yesterday

and when i do get it its 5pm

**snufflepuff** · 01-09-2010, 08:33 AM

Well i was meant to start getting milk 2 weeks ago and have still received none! Need to find a quiet 5 minutes to ring and see whats happening.

**hollyoaksmad** · 01-09-2010, 08:40 AM

hi i have received a letter for this and im unsure what you have to do .. is it all free milk do i have to pay for anything as on the back there asking for bank detailx

**Michelle Scott** · 01-09-2010, 10:13 AM

monday 2 under 5's all day (2 units milk)

one child = 0.3 (pints, for one session) x 2 (sessions per day) = 0.6 pints per day per child - cartons to the exact amount of 189ml are available - we can only however deliver up to the amount that the childcare provider is registered for on the OFSTED Certificate.

For example:

Should Maria B Marlow be registered for 3 children, monday to friday this would entitle Maria to 9 pints per week

3 Children @ 0.3 pints x 3 = 0.9 x 2 = 1.8 pints per day x 5 = 9 pints allowance for the week

Because we do not deliver every day we would work that out for example:

monday and tuesday together would be 1.8 x 2 = 3.6 pints but because we are unable to deliver 3.6 pints we would deliver 4 pints.

I hope this clarifys the problem, should you need any more assistance please do contact the office.

Many thanks

tuesday 2 under 5's all day, 1 under 5 morning only (3 units milk)

wed 2 under 5's morning only (2 units milk)

thursday 1 under 5 all day, 1 under 5 morning only (2 units milk)

Originally Posted by loocyloo

thank you. i spoke to someone from scotts on the phone the other day and told her what children i had and what milk i had worked out i was due, she worked out what milk i was due and it was rounded up a bit, due to the size of bottles the milk comes in!

i have the following;
monday 2 under 5's all day (2 units milk)
tuesday 2 under 5's all day, 1 under 5 morning only (3 units milk)
wed 2 under 5's morning only (2 units milk)
thursday 1 under 5 all day, 1 under 5 morning only (2 units milk)

so i make that a total of 9 'units' of milk ... so 1.7 litres a week?

hope amounts can be clarified.

**Michelle Scott** · 01-09-2010, 10:15 AM

Hello,

I can confirm that the milk is free, the bank details on the form are Scotts bank details as this is the form that the NMRU will receive to pay us for the delivering of the free milk to yourself.
Any further problems please do call the office.

Many thanks

Originally Posted by hollyoaksmad

hi i have received a letter for this and im unsure what you have to do .. is it all free milk do i have to pay for anything as on the back there asking for bank detailx

**Michelle Scott** · 01-09-2010, 10:17 AM

I am sorry that you have had that problem if you email your name and postcode with your telephone number someone from the office will call to get this corrected.

Many thanks

Originally Posted by snufflepuff

Well i was meant to start getting milk 2 weeks ago and have still received none! Need to find a quiet 5 minutes to ring and see whats happening.

**Michelle Scott** · 01-09-2010, 10:20 AM

I am sorry that your milk was so late yesterday, but due to it being the bank holiday and trying our very best to make sure that no one was left out we had to do some deliveries later on in the day. We do try our best over the busy periods and we do hope that our customers try and bare with us as we try to get the double day delivery out to them.

Should you have any queries please do contact the office.

Kind regards

Originally Posted by funfunfun

My is delivered by scotts ..........no milk yesterday

and when i do get it its 5pm

**Michelle Scott** · 01-09-2010, 10:22 AM

Hello,

If you call tel: 01400 283600 and ask for Paul he will be able to go through the process with you.

Many thanks

Originally Posted by mummyof3

I haven't claimed ANY of the milk allowance with the 3 children I have all week but I am thinking about making a claim as I am going through so much milk a week!! I would be really interested in hearing more about the service.

**Michelle Scott** · 01-09-2010, 10:29 AM

I am sorry that your milk is not of a consistent time but this week due to the bank holiday we have had to deal with making sure that monday customers also got their milk allowance and this has had a knock on effect to the other days. I can understand that varied times is difficult for you to regulate but if you do call the office it can be discussed and hopefully ironed out.

We are however unable to do a time call, when the initial call of the delivery day is received we confirm the day of delivery but we do not give a time.

Though please do give us a call and we can hopefully sort this for you.

Many thanks

Originally Posted by TammyN

i will be interested to see what she says, my milk came at 5 yesterday

and like others have varied amounts, days and times im beginning to think i will change!

**Michelle Scott** · 01-09-2010, 10:33 AM

I am sorry that you had problems with our deliveries in the past.

We have done considerable work on this and from the over 2000 customers that we know have, we know most are happy, sadly we do sometimes hit problems but we are trying our best as a continually growing company to try and make sure problems dont happen again.

Many thanks

Originally Posted by singlewiththree

I hope Michelle comes.

I changed from Scotts, unfortunately they have no control over the delivery aspect as I had milk sent to the wrong house several times and I'm not a difficult house to find. I also had times when I got none and times when I got double.

**hollyoaksmad** · 01-09-2010, 10:47 AM

Thank u michelle

**Mouse** · 01-09-2010, 11:01 AM

Hello Michelle

I have been quite vocal in my concerns about schemes run by agents & am please to see you here to hopefully put my mind at rest.

My concerns are:

1) if a child attends for a full day, you send 2/3 pint of milk. NMRU seems quite clear that children are only entitled to 1/3 pint per day. How are you able to send 2/3?

2) you send milk according to the maximum number of children stated on the registration certificate. This doesn't take into account the fact that a childminder might not have this full number of children every day. Eg. a cm is registered to have 6 children under 5. She gets 2/3 pint per day (as you count each child as being there for 2 sessions) for 6 children, for 5 days a week. That's 20 pints a week.
She never actually has 6 children. She normally only has 3, but the option is there for more should she need it.
She also only works 4 days a week, so shouldn't have any milk for one day.

This is taken from a cm I know. She should really get about 5 pints a week. How can she be receiving 20?

3) childminders who I know use an agent are often not aware that they are responsible for their claim (as stated by NMRU). How do you make it clear to them that should their claim be investigated, they will need to show evidence of the children they have actually had in their care?

**snufflepuff** · 01-09-2010, 11:36 AM

Thanks so much for replying Michelle, very kind of you.

**karen m** · 01-09-2010, 07:25 PM

Cancelled mine yesterday due to none deliverly again,mine seemed to get delivered correctly every other week,was told yesterday someone would call today to confirm cancellation still waiting

**TammyN** · 02-09-2010, 01:21 PM

Originally Posted by Michelle Scott

I am sorry that your milk is not of a consistent time but this week due to the bank holiday we have had to deal with making sure that monday customers also got their milk allowance and this has had a knock on effect to the other days. I can understand that varied times is difficult for you to regulate but if you do call the office it can be discussed and hopefully ironed out.

We are however unable to do a time call, when the initial call of the delivery day is received we confirm the day of delivery but we do not give a time.

Though please do give us a call and we can hopefully sort this for you.

Many thanks

unfortunately Michelle this is not the first week, i have had a nitemare over the summer hols with orders being both late and varied days? i would like to now find out how you can offer 2/3 milk for full day mindee's if it states 1/3 per day. i was unaware of this before and don't want to be claiming more than i should.
look forward to your response or like Karen i too will be cancelling my delivery.