not sure if thats counterproductive that the parents then punish him at home for something that has perhaps happened (a lot) earlier.
how do
you disipline him? I would stand firm, get that look (apparently its all in the eyes
- like not backing down from eyecontact with a dog
), say in a very calm, low voice - do
not talk to me like that please. if he kicks of, he either has a choice of walking nicely next to me or I will get the wrist strap out and he can walk along on that (at least it keeps him moving!) and totally ignore the tantrum - which is what his upset sounds like it culminates in.
is his hearing ok and speech development. are there any particular triggers to him shouting? does he shout at home - at who, when, why
praise him if/when he calms down (even if he forgets it two seconds later adn shouts again), "catch" him being good and praise him (again for tiny things), ignore, ignore, ignore the shouting,
Twinks is right though - a lot comes down to parental attitude and you both need to be singing the same tune with this
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