Originally Posted by
bunyip
No, you're not being harsh, just so long as you made this perfectly clear to mum before she signed up.
We sometimes forget that we live in something of a bubble, and not everyone knows exactly how the weird and wonderful world of childcare works. A parent seeking childcare rarely knows what to expect, especially when it comes to the details.
From what I hear and see, there's an awful lot of misinformation out there, if they turn to websites and social media. A lot of CMs push their "flexibility" as a massive USP, with no clear statement of what they mean (if they mean anything at all.) The message boards on mumsie-net type sites are full of bad advice; it's very common to see "nurseries must follow your routine" etc. If parents are being told nurseries will do exactly what they're told (which you and I know will be absolutely impossible) how much more will they expect CMs to act like nannies?
There's pressure on us to be 'positive' and 'sell ourselves' when prospective clients come to see us. But we really need to be clear on expectations from the start. It's perfectly fine to state, "this is how I do things...... end of discussion". But we can't expect mums to know that unless we've told them.