New starters process...and assertiveness..
Feeling a little bit... I'm not sure.. annoyed with myself.
Had my first parent round today to talk about care of her baby. I tried to be prepared. Clean, tidy house, Paperwork on table, examples,, policies, photos and information booklet.
All went quite well and she is going to bringing little one back next week for some settling in period and then contract signing if that goes well to start the week after..
but now shes gone I just feel I wasn't very assertive and forgot some stuff. For example I forgot about deposits, should I have taken the deposit when she said she wanted me and would like to try the free settling in sessions next week?
Being assertive isn't a strong point of mine. I am quite shy.. I am worried if I don't toughen up I am going to get taken for a ride by people...
I am sure I will get the hang of it....
What is your starters process, what do you tell them in the informal chat about what you offer? When do you take a deposit? and do you sign contracts after any settling in sessions?
Also any tips on being assertive..?
:-/