Oh no another misunderstanding
Hi all, I do after school care for two children who parents work shifts, they don't require me in the school holidays so did a term time only contract with no retainer in the holidays. During the meeting I informed the parent that I will be flexible in terms of payment and times.. for example one week they may only want me 2 hours three evenings a week and the next 3 hours etc etc ... I informed them that I would charge an hourly rate for the hours booked/used rather than a set session price or set weekly price regardless of attendance and that I require days needed the week before so I can invoice for the week and get payment in advance for the week booked, this has always worked well in the past for me as my main income is EYFS and after schoolies just a bit of extra cash.... fast forward this week, mother phones and advised the youngest is ill and wont be in all week and eldest on a school trip and therefore hasn't paid the bill yet and wanted to know what she owed I advised I still charge for illness etc as it was pre-booked, I get the feeling she wasn't happy and am in for a grilling regarding billing this evening when she collects the eldest. I hate confrontation especially over money how do I deal with this as she has obviously misunderstood the terms
Thanks Straws