Getting myself confused!!!
Help!!
I have a little boy that does 9am - 2.30pm I charge a minimum of 7 hours. All fine, contract been in place for a year.
However I have recently advised all my parents that there will be a fee increase in September. This particular mum has now asked for the extra hours to make it up to the 7 that she pays for but unfortunately I dont have the spaces as I am on the school run and would have too many non walkers. The mum has recently had some extra hours and has not paid as she pointed out that she already pays for the extra hours. I let it go.
Im now doing her new fees for September, I cant offer her any extra hours to cover the minimum 7 that she pays for but the contract states these hours at that price. My business head says that those are the contracted hours (9-2.30) and that is the price for those hours and extra ad hoc hours should be paid for but I feel bad! Should I offer a discount, no charge on extra ad hoc hours or stick to the contract and charge?
What should I do? Offer a discount?
Heeeeelpppppp :D