Incident with angry parent
Morning all I will start from the beginning to give a clear picture, last Thursday evening I sent a message to the parent saying " Hi ****** as you can see the weathers not been great today and we are forecast more snow and ice and there are weather warnings in place for this. If the paths are too treacherous in the morning then I will not be able to take **** to school as I have 3 littlies in tow 2 in double buggy and 1 in the sling. Obviously the weather maybe fine in which case I can take **** however I won't know until first thing so I can text you then if you like. Hayley.
Now parent obviously wasn't happy and her responses were quite blunt but I reminded her that I have the safety of the other children to think about too and I'm constantly having to risk assess. Well mum text me back an hour later saying sorted you don't need to take ****. Fast forward to yesterday and we had quite a bit of snow again but as I only had the 2 littlies in the morning this week I was happy to take **** to school. Mum and child arrive I say morning and start to explain my decision on why it's ok to take **** this week but if bad weather continues next week when I have 3 littlies I wouldn't be able to do it, I was met with mums reaction of her shaking her fists in the air at me shouting and screaming from the top of her voice and nasty name calling of me all in front of her child and within ear shot of mine I asked her several times to stop shouting and swearing which she ignored so I asked her to take her child and leave!! She refused to take her child !!! She marched off to get her husband from the car so I sent her child after her and locked my door the woman was irate screaming and swearing in the street. I called the police to log the incident incase of any repercussions and I notified Ofsted because I'd rang the police. Ofsted were laughable and asked what other minded children I had in the house I said only her child and my 3 children " oh well there's nothing we can do then! If you had minded children we could do something ! Like what ?? I only rang them to have it noted incase mum felt it necessary to complain. I sent parent a message saying that due to her threatening behaviour I was terminating the contract with immediate affect and that she has 14 days to pay the outstanding fees, I also notified her that I had rang the police and Ofsted and that this would be the last time I contact her. She immediately responded with I'm not paying a penny and that I'm harsh for ringing the police and that she's also complained to Ofsted because I refused to take her child and that she was only telling me what she thought of me