hi, bit of an awkward one here. mindees mum and dad appear to be perfectly normal clean people (been to their house and it was fine) but their son is not (2.5 yo) his ears are caked thick with browny orangey earwax (he can't hear properly sometimes because of it i am convinced), mum openly admitted to me she doesn't wash his hair (as he doesn't like it), when i change his first nappy of the day (before i've cleaned him up) the smell of unwashed stale urine from down there is unbearable! i can only assume he is not wiped between nappies at home. hands/nails always dirty/greasy and the final most gross thing of all is his lunchbox. it has mould growing all over it inside and out, at first i couldn't believe it but that was a week ago and now it is practically walking around the house! as soon as it comes in i double bag it up and it leaves my house that way too! he still has a bottle of milk in the afternoon and that is invariably a mouldy bottle too (that orange slimy mould on this item) from where the teat is clearly never removed between uses and the bottle itself just reeks. when the bottle comes in this state i won't use it obviously and send it home in the state it arrived in. my thing is this, how can i tell her to sort all this stuff out without offending her?! i mean there's so many issues do i just launch them all at her in one go?! also, she is my best earner and i'm frightened of offending her but the poor kid is so smelly and dirty it's just gross! he is always ill and i am not surprised! i don't think this is neglect as such as i know she loves him to bits and he is always very happy to see her but it doesn't sit right with me at all and sad as it is to say it, i don't enjoy physical contact with him at all anymore, in fact i avoid it! :(