Originally Posted by
rickysmiths
It would be far more powerful for those who have complaints to write a letter outlining their own circumstances and complaint.
but then each complaint gets dealt with as individual and the powers that be in NCMA don't get to see the bigger picture.
I know we are a fairly small group of childminders (as a total of the UK) but if this many members of the forum have had bad experiences with Vincents then NCMA need to listen and think about the service (or lack of service) that they are paying someone to do and which represents them
Ricky I'm totally aware of how much lobbying and savings the NCMA have done for us and how much they have raised their profile but the day to day support that they offer (albeit through a third party company) is equally as important in the way we feel about them as a suppport organistion
if you do what you've always done, you'll get what you've always got
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