Complaints procedure please clarify

**clorogue** · 09-09-2009, 12:11 PM

Is there a difference in time scales for the complaints procedure. My latest policy says:

• Any actions will be addressed and dealt within 28 days from the date on which the complaint was made for Early Years Register and 20 days on the Compulsory Register.

Is this correct? Or has it changed again?

Many thank yous again!!!!

**christine e** · 09-09-2009, 12:41 PM

As far as I know that is still correct

Christine

**clorogue** · 09-09-2009, 04:29 PM

Just found it they are both back to 28 days! Does anybody else realise this, just been confirmed with my ncma/early years advisor!!

**sarah707** · 09-09-2009, 05:12 PM

THE CHILDCARE REGISTER HAS BEEN UPDATED!

Here is the thread -

http://childmindinghelp.co.uk/forum/...ad.php?t=41373

Thank you to Clorogue for letting us all know... before Ofsted told us!

**Chatterbox Childcare** · 09-09-2009, 05:51 PM

Originally Posted by clorogue

Just found it they are both back to 28 days! Does anybody else realise this, just been confirmed with my ncma/early years advisor!!

Where did you see this as my inspector said that this is no so but that was in April?

**sarah707** · 09-09-2009, 05:57 PM

After chatting to clorogue by pm, I have sent an email to Ofsted -

Hi, I wonder if you can clarify something please.

An Ncma advisor has told me that the complaints timescales have been changed.

She says that they are now 28 days for both the Eyfs and the Childcare Register.

Is this information correct?

Do childminders need to change their complaints policies, procedures and forms to reflect this change?

Is Ofsted going to revise the complaints policy and procedure?

Can you please tell me where this information has been published (if it has indeed changed) so that I can inform other childminders.

Thank you!

Fingers crossed we get a reply soon

**Chatterbox Childcare** · 09-09-2009, 06:00 PM

Bet this goes in the too hard basket!

**sarah707** · 09-09-2009, 06:16 PM

Originally Posted by DebbieS26

Bet this goes in the too hard basket!

As I said to clorogue, I wonder which one of the questions they will answer...

**clorogue** · 10-09-2009, 06:59 AM

Originally Posted by DebbieS26

Where did you see this as my inspector said that this is no so but that was in April?

Debbie

I couldn't get my head around it either! I asked for more clarification and I got it, apparently it has just been changed recently back again. They were 28, then one went to 20, then just very recently back again to 28. Sarah is checking it out again

How are we supposed to keep up with it all!!

**sarah707** · 10-09-2009, 08:36 AM

For those who missed it in the thread...

The Childcare Register has been updated...

http://childmindinghelp.co.uk/forum/...ad.php?t=41373

**sarah707** · 10-09-2009, 06:10 PM

I have to share this with you because I am laughing so much...

I have just had a reply to my email about the complaints question (above).

The reply is referring me to information which we now know is out of date.

How exactly are we supposed to get it right when they don't know what they are doing themselves?

**kez** · 21-09-2009, 02:17 PM

i asked my development worker this and she also asked the area co-ordinator and they both told me it hasnt changed even they havnt had any information telling them???? im now confuesed?? i mean how are childminders supposed to know its changed it ofsted doesnt let us know these things ??

**christine e** · 21-09-2009, 04:05 PM

Originally Posted by kez

i asked my development worker this and she also asked the area co-ordinator and they both told me it hasnt changed even they havnt had any information telling them???? im now confuesed?? i mean how are childminders supposed to know its changed it ofsted doesnt let us know these things ??

Suggest you refer your developement worker to the link
http://www.ofsted.gov.uk/Ofsted-home...nguage)/eng-GB

Christine