After some more advice pls, this time on a payment issue.
A mindee told me about their holidays a while back and i noted them in my diary - all fine.
Then on pick up last week mum said "oh i did tell you about our holiday next week didn't i"" - Err no you didn't. I'm guessing maybe she knew she didn't either in the way that she told me.
I told her she had already paid and STUPIDLY(!) said oh sorry probably my mistake i will reimburse you. BUT its not my mistake, they didn't tell me (i searched my emails etc) and so i've invoiced the full amount. They are now asking for this week to be deducted but they are supposed to give me 4 week notice. I already do lots of favours for them - take child early and don't charge, kept child late when dad was running late last week - all at no charge and with no fuss made.
I want to be firm that 4 weeks means 4 weeks otherwise whats the point of my contracts but am a total pushover generally with these matters.
How can i tell them (nicely but firmly) that i wont reimburse them - OR do you think I should?
Thank you!