I agree with Mouse and Fussy.
You need to deal with the two issues here: the complaint and the contractual notice.
Tbh, you really shouldn't have even verbally agreed to a 2-week compromise on the notice payment as the client can now hold that against any claim made by your insurer or legal representative. Live and learn.
Deal with the complaint as a complaint, since mum is
alleging you've failed to meet the child's needs. Log everything as detailed by previous posts.
Tbh, I think mum has come into this arrangement with somewhat unreasonable expectations, especially over the sleeping. It will be important to show if you have any policy or agreement with mum over that issue. Did you promise to stay in, or have the child sleep in a particular place or time? Or is it clear that children can be allowed to sleep safely in a buggy and will be regularly checked?
Without wanting to second-guess the situation, I can see how a certain type of scenario might've developed. Mum finds a CM who has 2 EY children of her own at home, so only room for one daycare child. Mum therefore thinks she can dictate the pattern of each day around
her child. If CM doesn't comply, then it's '
obviously' because the poor CM is "putting her own children before the mindee." I wouldn't be the least surprised if mum is folowing some freakish Gina Ford sleep diktat. She clearly thinks she can dictate how her CM organises her day around this one child.
Similarly, I'd not be surprised if mum had found she couldn't succeed in dictating to other CMs who have other mindees to consider.
Last, but not least, I'd not be surprised if mum now has an alternative CM lined up whom she feels more able to manipulate, hence the immediate notice with (suspiciously) no worries about finding new childcare in a hurry. Either that, or she just lost her job (perhaps because she acts equally selfishly at work?) And all this just before the contract is extended to 5 days. Hmmmmmmmmmmmmmmmmmm............................... ........
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