Can't believe I had exactly the same thing happen! Conversation went along the lines of
'Hi Kiddleywinks it's X again, Happy New year'
Errr... Happy New Year - sorry, who is it again?
'Oh, it's X ABC. Y and Z's mum'
Nope..., sorry...., can't place you. What can I do for you?
'Well, I'd like Y to start on Monday before and after school and Z to do 8 - 6pm, work have confirmed full time hours from Monday'
Ah right, well then, erm... we seem to have a problem, as I don't actually have any available spaces currently, and I can't see your name on my waiting list.... Have we actually met?
'Yes, I came over the other month and you said just to let you know what hours I needed. So what am I going to do now if you can't have them?!'
I'm really sorry, but when you say the other month - which month exactly as I still can't see your name, and to be honest, I've not really had any spaces for the best part of 2 years....
It was 2 1/2 years ago!! When I first started up and had spaces galore!
Gave her some numbers and sent her on her merry way
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