Re: Am I being reasonable?
Hard one this one as it is you neighbour but you have to be business like and start as you mean to go on.
I do not give discounts at all but as you do I would say to them that unless they are going to pay you on time then you will not be able to give them the discount.
Yes charge them the late payment fee (again if you haven't in the past they might argue over this but you have to stay strong). In future charge them every time they are late. One of the reasons they pay you late is possibly because you haven't implemented it before even though your contracts states it.
It may sound harsh so forgive me there is no point having it in your contracts and not following it through.
love Kate
Save the earth it's the only planet with chocolate
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