Hello everyone,

could you please tell me whether you charge for overtime and allow parents to swap days? I just had a discussion with a parent and she is not happy that I don't let her swap days (for example contracted days are Monday and Wednesday) and she wants to bring her child on Tuesday instead of Monday. When I have a space I take the child but parents have to pay for extra day and for their contracted days too.
Also I write down when children come in and leave and I charge for early drop offs/late pick ups too.
I count the minutes at the end of month and charge normal rate, but again the parent is not happy about it and says her previous childminder didn't do that.
I would appreciate every advice
Many thanks x