What do you do when families book places months in advance then drop the odd evening/morning because of school karate,hockey,gym club once the new school academic year starts and the schools announce their clubs timetables?
Parents seem to think it's fine to do this as its only one session out of their five days but when several children do this, it obviously has a financial impact on the business.
I was supposed to be full and have turned lots of business away,but when just one session is dropped, it's hard to fill it again until the following September. This is so annoying when we r literally only in November.
I have a 6 week cancellation policy when children leave completely but nothing really in place for a reduction of hours. Just wondered at everyone does?