As it appear this code should not have been shared and was only for returning customers I have removed it.
I won't lock the thread so that you can discuss the problems you are having but please DO NOT repeat the code, thank you.
As it appear this code should not have been shared and was only for returning customers I have removed it.
I won't lock the thread so that you can discuss the problems you are having but please DO NOT repeat the code, thank you.
Pauline x
Francine X
Not sure about the taking money, but agree that they shouldn't have let us use the code! I obviously had to register as a new customer so they knew I wasn't a returning one!!!
Have put stuff back in box, though I did open one of the items so hoping they will still accept return of it, didn't use any but opened them to look at (paper leaves) and they were cut out of sheets and all fell out when I took them out of pack so I have put them in a takeaway tub!! I didn't realise I would be sending it back so can't see they can moan about it
Guessing someone there will be looking more closely at their system!!!!
I received my order y'day, haven't had a call yet. I have opened one item. I don't see how they can make you pay for something when they have approved orders and delivery. and I am sure they can not just start taking money out of bank accounts. It is their mistake!
Also don't they think that those of us who have received our orders might order again in the future? it was fast delivery, good products, I know I would order again and pay full price.
x
I too have had the call. Lady is calling back Monday morning.
I have spoken to my credit card company who have said that no more monies can be taken off the card. Really happy with the goods and dont want to send back - does anyone know legally where we stand and if we have to pay full price or send the goods back. It was there mistake letting us use the code?
I think they should honour first order off everyone they can show off their delivery times show what good service they offer chick a catalogue in with everyone's order I'd order again I'd never heard of them till this post I need a new supplier had a nightmare with TTS the other month vowed never to use them again. They could use this to their advantage lots of good advertising I'd certainly recommend them if they play fair we used the voucher in good faith, well at least the people that ordered once did.
From their website:
3. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
3.1 After placing an order we will acknowledge that we have received your order. Please note that this does not mean that your order has been accepted. Your order is an offer by you to enter into a binding contract, which we are free to accept or decline at our absolute discretion.
3.2 These terms and conditions shall become binding on you and us when we deliver the Goods to you, at which point a contract shall come into existence between us for the Goods that we have delivered (a “Contract”).
So they are free to accept or decline our orders at their discretion, however once they have delivered the goods then they have entered into a contract with us for the price that we have paid, so therefore it would make it extremly difficult for them to legally be able to make us pay the difference.
However there is a chance that they could claim that we fraudulently used the voucher code, as it was not used in the manner it should have been. I suppose we are best waiting for a letter from the company detailing exactly under what law they deem that we should pay them the money or send the goods back.
Last edited by AgentTink; 08-10-2011 at 01:08 PM. Reason: further info
I can't see how from a legal point of view, they can demand either payment or return of goods. They shouldn't have sent the items if we were not meant to have them! They should have contacted customers before sending the items to give us the choice to either pay full price or cancel our order. Or should have just not allowed the code to be used by new customers in the first place- other websites have the ability to disallow voucher codes at the checkout.
I would have placed orders in the future, but not now.
Haven't had a phone call yet- maybe I just won't answer, lol!
The general consensus on other websites - Money Saving Expert and HotUKDeal is that once they have agreed to the price by sending out the goods to you the transaction is complete and they are just trying their luck by phoning and trying to frighten people into sending things back that are legally the purchasers. I would just keep what they have sent to be honest. They have had ample opportunity to cancel the transactions.
They are apparently going to arrange for things to be collected! I am certainly not going to take them to the post office and send them back!!! For one thing it would cost me a fortune in postage I had lots of craft paper and its very heavy!!!
Oooh don't know how they'll contact me as i never put my phone number. Hopefully they'll not as dd loves the crazy creatures :s
They cannot demand the things back. There own terms and conditions state it.
I haven't had the call yet, but I guess I will at some point. I'm sure someone said they were going to phone trading standards on Monday, so I'll wait & see what is said.
If I have to send my stuff back, they'll have to have it with some shapes cut out of a piece of felt as we've already used it!
Ill wait and see what trading standards say so if you can keep us all posted please
Rather stressful situation, Im leaving boxes packed and see what happens
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