sarah707
13-05-2009, 07:30 PM
This is the latest Ofsted information, following a recent consultation about complaints and what details should go on the Ofsted website if a complaint has been made against you.
Ofsted have revised their complaints commitment as a result of the consultation.
They say...
Our revised complaints commitment will give parents and carers easy, quick and up-to-date access to complaints information; they will no longer have to wait for an inspection to take place.
From May 2009 we will:
* publish new complaints information on our website, separate from inspection reports, as soon as we have completed an investigation
* continue to publish information relating to complaints – made against childminders or childcare providers – only in circumstances where we, or the provider, take action to meet the legal requirements of registration
* publish historic information about complaints received since a provider’s last inspection where we, or the provider, took action to meet legal requirements
* remove complaints information from our website five years after the closure of the complaint investigation.
This revision to our complaint commitment demonstrates our continuing commitment to ensure the information that we publish is relevant.
Information about complaints received prior to a provider’s last inspection will remain accessible in the last inspection report. This is to ensure that parents and carers can access a full history of complaint information.
We will make complaints information available on request to people who cannot access our website. We will do this by sending the information in writing or providing it over the telephone.
It all makes it much easier for parents to find out about complaints against the Eyfs Statutory Requirements that have been upheld against childminders.
It is interesting to note that complaints will be removed after 5 years. That seems to me to be a long time to wait if the complaint was malicious and Ofsted have decided to uphold it.
Ah well, it's decided now, not a lot we can do... hope the information is useful :D
Ofsted have revised their complaints commitment as a result of the consultation.
They say...
Our revised complaints commitment will give parents and carers easy, quick and up-to-date access to complaints information; they will no longer have to wait for an inspection to take place.
From May 2009 we will:
* publish new complaints information on our website, separate from inspection reports, as soon as we have completed an investigation
* continue to publish information relating to complaints – made against childminders or childcare providers – only in circumstances where we, or the provider, take action to meet the legal requirements of registration
* publish historic information about complaints received since a provider’s last inspection where we, or the provider, took action to meet legal requirements
* remove complaints information from our website five years after the closure of the complaint investigation.
This revision to our complaint commitment demonstrates our continuing commitment to ensure the information that we publish is relevant.
Information about complaints received prior to a provider’s last inspection will remain accessible in the last inspection report. This is to ensure that parents and carers can access a full history of complaint information.
We will make complaints information available on request to people who cannot access our website. We will do this by sending the information in writing or providing it over the telephone.
It all makes it much easier for parents to find out about complaints against the Eyfs Statutory Requirements that have been upheld against childminders.
It is interesting to note that complaints will be removed after 5 years. That seems to me to be a long time to wait if the complaint was malicious and Ofsted have decided to uphold it.
Ah well, it's decided now, not a lot we can do... hope the information is useful :D