View Full Version : Complaints Procedure
Megan
10-04-2009, 08:13 AM
Hi! Can anyone elaborate on what the correct complaints procedure is at the moment. I have been asked by a minder and have answered that you deal with it yourself and have to give the complaintiff an answer with 28 days.
Is this right? do you have to inform Ofsted? what if it is a baddie??
Megan
Pauline
10-04-2009, 08:27 AM
Hi Megan
There are different procedures depending on which Childcare Register the complaints come into.
On my free downloads there is the Ofsted Complaints booklet and also a form written by Sarah.
http://childmindinghelp.co.uk/freeresources/freedownloads.html
There is also the official Ofsted complaints form in a post on here somewhere, which I am going to add to the downloads this weekend.
I will see if I can find it. :)
Pedagog
10-04-2009, 08:33 AM
Record complaint.
Write and acknowledge complaint within 7 days
Take advice if needed from NCMA, MM or Local Early Years team.
Investigate and notify of findings 28 days if Early Years or 20 days if Childcare Register.
Pauline
10-04-2009, 08:33 AM
Here is the form Megan:
kiddywink
10-04-2009, 08:34 AM
It is also on nottinghamshire county childminding website and other downloads.
Oh, yours is a different one! Is that the latest form?
Pauline
10-04-2009, 08:51 AM
It is also on nottinghamshire county childminding website and other downloads.
Oh, yours is a different one! Is that the latest form?
Yes this is the latest as it includes details of which part of the register the complaint relates to.
Megan
10-04-2009, 04:50 PM
many thanks everyone for your helpxx
Chatterbox Childcare
14-04-2009, 10:36 PM
I was told by my inspector last week that we have to inform Ofsted of any complaint within 12 days
sarah707
09-07-2009, 06:06 AM
I was told by my inspector last week that we have to inform Ofsted of any complaint within 12 days
Where does it say that Debbie?
It's no in the Eyfs or the Childcare Register... do you have it in writing please? :D