Tippy Toes
30-05-2012, 09:24 AM
Hi All Really need your help :(
I don't know if any of you saw my post yesterday in regards to an after school contract I signed last wk, parent signed up for before and after school and also 3 days during hols.
She then messaged me 2 days ago to say she no longer needed school holiday care just school time care. (Even though we had already signed the contract)
So replied that it was fine but would be slight increase in fees as changing to term time only contract.
Well this morning she has emailed again to say she no longer needs childcare AT ALL :( She has sorted something out with work so that she is able to collect her child from school.
My question is what do I do re the £100 Deposit she has paid? Ive told her its to hold her space for september and will come off her first months fee's.
I do tell parents it is non refundable, but what do you think? Should I be giving this back to the parent as Contract was signed End of last wk?
To be honest Im a bit annoyed as Ive gone through a full contract with her only for her to turn around after contract has been completed to say she no longer wants the care!
Help please.
Fed up now :(
Thanks for listening.
I don't know if any of you saw my post yesterday in regards to an after school contract I signed last wk, parent signed up for before and after school and also 3 days during hols.
She then messaged me 2 days ago to say she no longer needed school holiday care just school time care. (Even though we had already signed the contract)
So replied that it was fine but would be slight increase in fees as changing to term time only contract.
Well this morning she has emailed again to say she no longer needs childcare AT ALL :( She has sorted something out with work so that she is able to collect her child from school.
My question is what do I do re the £100 Deposit she has paid? Ive told her its to hold her space for september and will come off her first months fee's.
I do tell parents it is non refundable, but what do you think? Should I be giving this back to the parent as Contract was signed End of last wk?
To be honest Im a bit annoyed as Ive gone through a full contract with her only for her to turn around after contract has been completed to say she no longer wants the care!
Help please.
Fed up now :(
Thanks for listening.