Hope education bargain

**Cazz** · 16-07-2008, 11:32 AM

Originally Posted by Monkey1

You should be able to order one as an individual.

No, I tried that but it said that company/establishment name was a required field

**Monkey1** · 16-07-2008, 11:35 AM

Make one up!

**Cazz** · 16-07-2008, 11:45 AM

Originally Posted by Monkey1

Make one up!

Oh er .... are you encouraging me to lie?

Just had a thought - I'm the treasurer of the friends of our junior school so I could put that in!

Carole x

**Cazz** · 16-07-2008, 12:02 PM

Originally Posted by oneofeach

Only joking, hate complaining, its too stressfull for me.

So I admire you for doing it.

Oh I love to have a complain - I get it from my father! I am onto Heinz at the moment as I have been using Farleys First Milk for the past 7 months at an average cost of £4.86 a tin and now they have re-branded it as Nurture and it now costs £7.98 for the same size tin! Apparently there is a more expensive oil in it and the increase is also to cover the cost of the new design on the tin! (discovered this information on their careline but still not happy so now I have complained in writing!). I had no problems with the old formula or design on the tin so why should I have to pay £3.12 a week more!

Carole x

**Monkey1** · 16-07-2008, 12:43 PM

Originally Posted by Cazz

Oh I love to have a complain - I get it from my father! I am onto Heinz at the moment as I have been using Farleys First Milk for the past 7 months at an average cost of £4.86 a tin and now they have re-branded it as Nurture and it now costs £7.98 for the same size tin! Apparently there is a more expensive oil in it and the increase is also to cover the cost of the new design on the tin! (discovered this information on their careline but still not happy so now I have complained in writing!). I had no problems with the old formula or design on the tin so why should I have to pay £3.12 a week more!

Carole x

That is disgraceful they can put it up that much! You go girl!

**Blackhorse** · 16-07-2008, 01:24 PM

I just phoned traiding standards ...they will call me back this afternoon

I have ordered the snake online, but want the whole snake not just one piece for that money!! I sent an email to Hope education but they haven't come back yet.
Just want to find out where I stand here before I phone them....
as I (and others) are finding their advert very misleading ...

will keep you posted

**Pudding Girl** · 16-07-2008, 01:34 PM

Originally Posted by Monkey1

GUTTED!!!!!!!!

Just phoned to order my snake seat, even thinking if i have to pay 6.99 for postage i might as well order 2. That price is for each seat segment, not for the whole snake! Thought it was too good to be true!
Not a happy bunny now so i am going to go off and SULK!!!!!!

oh no they haven't made that at all clear in the blurb have they? I scrutinised it and again and again

*huffs*

**Monkey1** · 16-07-2008, 01:35 PM

Originally Posted by Blackhorse

I just phoned traiding standards ...they will call me back this afternoon

I have ordered the snake online, but want the whole snake not just one piece for that money!! I sent an email to Hope education but they haven't come back yet.
Just want to find out where I stand here before I phone them....
as I (and others) are finding their advert very misleading ...

will keep you posted

If you get yours for that then i want a refund on my half price one!

**Blackhorse** · 16-07-2008, 01:47 PM

I am really curious what ts will say about the advertisement though..
I will ask them re your half price

**Rubybubbles** · 16-07-2008, 01:54 PM

also with the snake, there is no colour choice so another way of saying how can it all be different

worth a try girlies!

looks fab though

**Blackhorse** · 16-07-2008, 01:57 PM

Originally Posted by Rubybubbles

also with the snake, there is no colour choice so another way of saying how can it all be different

worth a try girlies!

looks fab though

exactly!!

just phoned them
they want me to send in the add and they will investigate.
they won't be able to tell me anything beforehand

now I feel bad for complaining..not sure why

**Blackhorse** · 16-07-2008, 01:58 PM

meant to say trading standard phoned me back..silly me

**Blackhorse** · 16-07-2008, 02:21 PM

ok,
I just phoned hope education as they did not reply to my email yet.
They said there was a problem with the code and the whole snake should be 80 something pound.
I said it was nowhere visible on the page and that I ordered it in good faith of their page etc..
she said she can go ahead and cancel the order.
I said that that was ok as I didn't want to spend that much money but that I would speak to traiding standards about it as it is very misleading
at this point she asked to speak to a colleague to see what she could do for me
5 mins later she came back on the phone asked if I phoned already this morning!! (monkey I guess that was you!!) so I said no. Had to confirm all my details again. she then said they will have an offline discussion there and they will get back to me. I then asked straight away when and she said definately before the end of the week!
I wonder what they will do now..have a big crisis snake meeting

I usually don't even complain about anything much in the consumer world so this is all new to me...let's see what will happen

But I guess it is good practice to taughen up a bit for future mindee's parents!!

**Monkey1** · 16-07-2008, 07:22 PM

Well done Nicole! I will be interested in what they say. As there is no connection with us ie address we will be able to work together and get them to back down!

Never underestimate..................................... .............
CHILDMINDER POWER!!!!!!

**manjay** · 16-07-2008, 07:53 PM

Can't even see what you are all talking about as the page seems to have disappeared

**Blackhorse** · 16-07-2008, 08:00 PM

Yep, just checked the page and they have taken the snake of it!!

I am still wondering what they will come back with...
Just as well I took a screenshot of it today...good advice Monkey!!

(like your pic too!!)

I suppose the fact that they have taken the snake off the page means that there is something now quite right with the way they have been advertising there..

will keep you posted!!

**Rubybubbles** · 16-07-2008, 09:29 PM

excellent girlies you must be on to something if they have taken it offline

whooohoooo keep us posted on snake gate

**Monkey1** · 17-07-2008, 05:23 AM

Originally Posted by Blackhorse

Yep, just checked the page and they have taken the snake of it!!

I am still wondering what they will come back with...
Just as well I took a screenshot of it today...good advice Monkey!!

(like your pic too!!)

I suppose the fact that they have taken the snake off the page means that there is something now quite right with the way they have been advertising there..

will keep you posted!!

I have a printed copy of it if you need it!