mrsh-1 Thomas Cook-0
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  1. #1
    Join Date
    Mar 2013
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    Mar 13
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    Default mrsh-1 Thomas Cook-0

    We booked our summer holiday months ago and spent £2500 for 4 of us.
    We got a phone call on Thursday from Thomas Cook telling us our flight times had been changed. The new flight home was now 5.05am. This meant we would have to leave our hotel at 2am! Waking 2 small children. Because the flight change didn't exceed 4 hours we weren't entitled to any compensation and as we are booked to go within 4 weeks we couldn't cancel either.

    So we got round it by completely changing the holiday. We're now going to a different resort and have really good flight times.
    AND..... because they have now reduced their prices for that week as it's so close we managed to get a better hotel, a room upgrade and free transfers!
    They also had to refund us £725

  2. #2
    Join Date
    Nov 2012
    Location
    south coast
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    2,978
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    Oct 12
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    over it ;-)
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    Oh wow thats brill x more spending money x

  3. #3
    Join Date
    Dec 2006
    Location
    Cheshire
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    37,494
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    1994
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    Outstanding
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    Blog Entries
    21

  4. #4
    Join Date
    Aug 2008
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    not where I should be...
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    Aug 94
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    Good
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    Default

    Wow go you - enjoy
    Debbie

  5. #5
    Join Date
    May 2011
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    Mar 10
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    Outstanding
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    Default

    Bloomin' well one to you! I'm sick of flight/holiday companies doing what they like and taking everyone for granted. Have a fabulous time! x

  6. #6
    Join Date
    Jan 2009
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    Jan 10
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    OUTSTANDING
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    6

    Default

    Oh I do like this

    Wibble xxx

    wobbling my way through life....
    The bats have left the bell tower.....

  7. #7
    Join Date
    Nov 2009
    Posts
    2,833
    Registered Childminder since
    Apr 05
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    At least you got a load of money back. They changed ours by 24 hours the week before. I was ok as had booked the day before off but we had friends coming with us who drove from Cumbria to the south coast who had to change their work holiday to fit

  8. #8
    Join Date
    Jun 2011
    Location
    Ireland
    Posts
    2,864
    Registered Childminder since
    2011
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    Default

    Quote Originally Posted by caz3007 View Post
    At least you got a load of money back. They changed ours by 24 hours the week before. I was ok as had booked the day before off but we had friends coming with us who drove from Cumbria to the south coast who had to change their work holiday to fit
    That's craziness!!!!

    Well
    Done mrsh that was some refund too!!

  9. #9
    Join Date
    May 2009
    Location
    Bolton
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    802
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    June86
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    Good
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    Default

    Happened to us last year instead of 6.30 am they changed it to 4.30 pm no compensation in fact they couldn't care less,lost nearly a days holiday, makes me so angry.

 

 

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