ok hon, first what is in your contract? does it say 21 hours a week? what do have written under child's non-attendance -no pay or full fee?
have a look at this first. If she's contracted for 21 hours at full pay, then you write a letter. If she is ad-hoc hours at no fee then you still write a letter to her. Call her in for a meeting then hand her the letter to confirm what you've said...... along the lines of
"As per our contract you said you would need 21 hours of care per week min. You are contracted to pay for these hours whether used or not OR although you are not contracted to pay for non attended hours I took on this contract on the basis I would be earning at least that amount each week. Further I am finding it difficult to plan my week as I never know until really late notice when your little one is coming or at what time.
Although I have let this go up until now, from today I will be charging for all non-attended hours OR I would like to revise our contract to state that a minimum of 21 hours of care will be paid for each week.
Further as I am holding these 21 hours of care over the whole 5 days, I will need to know which days and times your child will be attending at the latest by Friday of the week before. If you have not confirmed dates and times I will go about my normal routine and will not be expecting your little one to arrive. If I am out I would then expect you to come and meet me not to return home, as this is not fair on the other little ones. I would like to set in place approximate drop off and pick up times also so that again it is easier to plan the week for the children in my care. Let's discuss this and come to an agreement."
As for the new parent visit, ask new mum her hours for htis week as you need to arrange an appointment. Force her to make a decision. Then don't rearrnage your new parent if she changes her mind.
Good luckx
if you do what you've always done, you'll get what you've always got
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