I agree, I think your friend needs to sit mum down and explain that others are asking after her holiday spaces. she can tell a white lie and explian that she had enquries for this last hols which she turned down as she though B was coming and then as she hadn't sent B, she lost a considerable amount of money.
I would suggest discussing exactly what her requirements are. She can change contract to a new one fixing holiday care, for which she pays in advance, or keep ad-hoc care, making sure she knows that thsi means that a place is not guaranteed if she does this.
If mum wants to go down the ad-hoc route, your friend should tell her that is ok but she has a new booking form in place to avoid loss of income in the future. The form means that once the place is booked the parent signs and agrees to pay for the space whether used or not. It might help if your friend prepares a form to show mum at the meeting. She can just tell her it's to avoid such a loss of income in the future.
Tell her time to get tough
wish her luck
Bookmarks