...when you see a mum who has called you, saying she has been in tears, her current childminder doesn't do the school run that her daughter will be going to in Sept 2010. We arrange a visit in the evening when her husband can see me (7.30 on a Friday night, my hubby told me I must be mad). We had what I thought was a really nice meeting. Then nothing, sent an e-mail saying can you please tell me if you need me and still nothing. I have seen the mum today in the supermarket and she walked past me like she hadn't seen me.
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