Need help with letter please
Hi everyone, I'm a new Childminder and not sure if the below letter sounds ok to send to a parent, I have a lot of problems with her, so upset with her. Also she works for a montesorri nursery, so she thinks she can do what she likes and talks with me without any manner and the end of the day she does not stick with the contract hours.
Thanks for your help.
Dear xxxxx,
Just to recap on what we have discussed on Friday the 02 August 2013 and to clarify any misunderstandings. We will only change Friday’s hours for this summer holiday only and we must rigidly stick to the contracted hours for the rest of the time. This enables everyone to have a clear understanding of what is expected on both parties in the agreement, also that my insurance covers the kids and myself. The reason we have contracts in place is, so that we can provide daily/weekly childcare provision and in order for us to do our planning, also protect both parties in legal matters. Ofsted also provide us with legal back up, if necessary with combining contracts, anything out of contracts will not be legal also will not be insured. Also, I am afraid we not insured to have your children out of contract hours and it is not my job to make alternative arrangements. I will of course help out whenever I can within my numbers or to find you someone else to help out if you were to request me to help, but it is certainly not part of our contract for me to find alternative arrangements for your childcare needs outside of those we agreed. For example we would not expect other parents to change their contracts, if it impacted on the care that we provide for xxxxxxx. Renegotiating a contract is acceptable, but it may require me to reassess my hourly rate and if it is possible to change the hours, as I have limited space and I have new customers starting in September. Every Friday this summer holiday starting on the 09th August 2013 xxxxx will be dropped off at 08am and picked up at 4pm = 9 hours. The total for xxxxxx every week will be £xxxxxx Is that correct? My other minded children are dropped off before 08:00, so that we make breakfast a social and emotional experience for all of them, which as you know, is a very important part of they're learning experience. I am sure in the nursery you have set times too to give breakfast and routines to follow too. I always try to have friendly approach yet professional relationships with my parents. I am a little disappointed in your manner towards me, which I feel has been somewhat patronising. Please remember that I am providing a service for which you pay for, I am not working “ for “ you. I work for many other families also. I am very sorry that you not agreeing with our arrangements on Friday’s as it is out of the contract hours you have requested and I do not appreciate to be threatened not have xxxxx here on Friday’s, because you cannot stick to the contract hours. Considering all the lovely outings we provided and all the hard work I have put in that xxxxx and xxxxxx feel part of our group. I have even taken xxxxxx to the zoo for free for the day and that included her meals that she can feel she is part of our group. Waiting lists in and around this area are quite extensive as we have to meet strict regulations with Ofsted and the County Council, this has made a shortage of good, professional, affordable childcare and quite frankly we feel that we have been more than flexible with you and your daughter’s needs. I do hope that we can come to an amicable solution here as we feel that xxxxx is part of our setting as she enjoys the company of other children and the routines that have become part of her daily life. She has made a lot of development progress here too. You can reply via email or you more than welcome to come over Sunday to discuss this letter further, just let me know what time you can come?
Best regards,