I am so upset I am shaking...I kept a space open for my friend & neighbour for months. She messed me about over hours & days but I still accomodated her.I have changed days as short notice etc. Have now had her since Nov. I took the same hol as them over xmas & new year so they didn't have to pay. I agreed to give 6 months notice of holidays. WELL, now she has told me they have booked a week off end of march. I said I would make a note in the diary. She asked via text if I was taking any hol. To which I replied. We have no holiday booked but if we do I will let them know. She has now been sending me very rude emails regarding having to pay for one of the days she is on hol. My policy is clear it states that parent holiday is payable in full, my holiday I dont charge. So what she is trying to do is bully me into not charging her for the tuesday. I can't take the wed & thur off as I have another child, & I may be needed on the tues by an ad hoc parent. I told her that regardless of this I would still not be taking it as holiday as my service is available. She is now emailing saying that I have not communicated all this with her etc etc but it is clearly stated & I feel very upset as I have always told her if there is anything she doesn't understand to just ask. She basically cant see why I wont take the tues as unpaid IF I dont have any other children.
I believe I have made it VERY clear what the policy is & she is just bullying to agree to taking the day off
Help!!! I feel like just giving her notice