Complaint or not?
Thanks Thanks:  0
Likes Likes:  3
Dislikes Dislikes:  0
Results 1 to 5 of 5
  1. #1
    Join Date
    Oct 2014
    Posts
    3,251
    Post Thanks / Like

    Default Complaint or not?

    A parent of a child leaving my care has told me they think I *may* have said xyz to their child. This wasnt stated when they first served notice so I have literally just heard about it during the notice period. Is this classed as an official complaint/an allegation or other?

  2. #2
    Join Date
    Dec 2010
    Posts
    2,868
    Registered Childminder since
    Nov 10
    Latest Inspection Grade
    Outstanding
    Post Thanks / Like

    Default

    Even if you do not call it a 'complaint', it sounds like a 'concern' and that is counted the same in EYFS. Read paragraphs Section 3- 3.74 and 3.75 in EYFS, all explained quite clearly there. Doesn't matter that it is in the notice period.
    If it is a malicious complaint that could turn nasty you could inform Ofsted incase the parent does, otherwise, follow what it says in EYFS.
    If it is to do with money then Ofsted won't be interested anyway.
    I hope it is sorted out soon. Sending hugs x

  3. Likes Kiddleywinks liked this post
  4. #3
    Join Date
    Oct 2014
    Posts
    3,251
    Post Thanks / Like

    Default

    Quote Originally Posted by moggy View Post
    Even if you do not call it a 'complaint', it sounds like a 'concern' and that is counted the same in EYFS. Read paragraphs Section 3- 3.74 and 3.75 in EYFS, all explained quite clearly there. Doesn't matter that it is in the notice period.
    If it is a malicious complaint that could turn nasty you could inform Ofsted incase the parent does, otherwise, follow what it says in EYFS.
    If it is to do with money then Ofsted won't be interested anyway.
    I hope it is sorted out soon. Sending hugs x
    Thanks moggy. Thats another thing, when is a complaint a complaint and when is it a malicious complaint?! Surely any complaint you don't agree with is in your own eyes a malicious one? Sorry not asking you necessarily more thinking out loud!

  5. #4
    Join Date
    Dec 2010
    Posts
    2,868
    Registered Childminder since
    Nov 10
    Latest Inspection Grade
    Outstanding
    Post Thanks / Like

    Default

    Quote Originally Posted by mumofone View Post
    Thanks moggy. Thats another thing, when is a complaint a complaint and when is it a malicious complaint?! Surely any complaint you don't agree with is in your own eyes a malicious one? Sorry not asking you necessarily more thinking out loud!
    If you are with Pacey their legal advise team are there to phone, all part of the membership.

  6. Likes bunyip liked this post
  7. #5
    Join Date
    Dec 2006
    Location
    Cheshire
    Posts
    37,504
    Registered Childminder since
    1994
    Latest Inspection Grade
    Outstanding
    Post Thanks / Like
    Blog Entries
    21

    Default

    The way I always think - if it could come back to haunt you then record it and deal with it as a complaint... have a paper trail just in case x

  8. Likes bunyip liked this post
 

 

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Quick Links and Advertisements

Important Information Links
Some Useful Quick Links
Advertisements

 

You can also find us on:
Complaint or not? Complaint or not? Complaint or not?

We use cookies to make this site as useful as possible. They are small text files placed in your browser to track usage of our site but they don’t tell us who you are.
By continuing to use this site you are consenting to cookies being placed on your computer. Find out more here: Cookies in Use

Childminding Help and the Childminding Forum are part of Childcare.co.uk