when EYFS 2008 came in, i was advised to put together a 'record of complaints' folder, with an info sheet to give parents should they want to make a complaint, ( i just put my complaints policy in )
& an ofsted complaints form to fill in.
is there an updated ofsted complaints form? just read through it and the number to phone is way out of date !!!
what else needs to be in there?
i haven't looked at/needed it since i put it together!
thank you
and whilst i think of it, someone asked me today, how long you need to keep a copy of/information about a complaint for? (unfounded by ofsted) ( has a miserable neighbour! ) i said i thought 5 years?
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