advice before inspection
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  1. #1
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    Default advice before inspection

    Hi all well had phone call inspector coming next thursday but she sent email and said i needed to add the following to my complaints policy and explain it!!!

    You must refer to the possibility of a concurrent consideration of a complaint. This would occur when the complaint involved concurrent consideration by other statutory agencies in addition to the CSSIW for example Social Services or the Police.

    WHAT DOES IT MEAN any advice would be great debbie

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    Sorry if I confuse you even more ......... Ive got a sheet that you write out its titled: How the complaint was dealt with - I am sure I came across this on the forum if you do a search you might come across it. It has tick boxes - I can post it to you in you message me your address.
    CWR

  3. #3
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    Default

    It means - a complaint is made against you about (for example) safeguarding. As a result you are required to inform CSSIW who will investigate. You are also required to inform other agencies such as the Safeguarding Children Board (do you have those in Wales?) and the police.

    Make your procedure clear about who you will contact, in what order and when.

    Hth

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    Good luck with your inspection

    Angel xx

  5. #5
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    Hope your inspection goes well - good luck!

    Miffy xx
    Keep smiling!

  6. #6
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    Good luck hope all goes well
    Il Divo's best fan - Toni x

  7. #7
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    Quote Originally Posted by sarah707 View Post
    It means - a complaint is made against you about (for example) safeguarding. As a result you are required to inform CSSIW who will investigate. You are also required to inform other agencies such as the Safeguarding Children Board (do you have those in Wales?) and the police.

    Make your procedure clear about who you will contact, in what order and when.

    Hth
    Yes we do have them in Wales - if you contact your local CSSIW office they should give you numbers of your nearest LSCB which you need to put into your complaints policy/procedure.

  8. #8
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    Thanks everyone, this forum is fantastic for advice and friendliness Thanks again Debbie

  9. #9
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    Default inspection done yay

    well i have had my inspection today and everything was fantastic, she was very impressed with paperwork, resources and setting, so going to panel and i should be able to start easter, now i can sleep and have a little vodka tonight
    Thanks to all of you for all your advice, your all stars debbie.

  10. #10
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    Congratulations

    I've just had the call, I've been told it will be any day next week and to stay in untill 10.30am.
    Cherry x

  11. #11
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    this was my pre reg one i was so nervous but inspector was lovely and i am soooo glad its over opening easter hopefully xx

  12. #12
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    Brilliant

  13. #13
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    That's great news

  14. #14
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    Thank you everyone,you have been fantastic with all your words of advice debbie

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    Congratulations - Llongyfarchidau

    Should get your certificate through soon then

 

 

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