View Full Version : For a friend

03-09-2010, 10:48 AM
She is waiting for her certificate to arrive. She was told it was sent 2 weeks ago and still nothing. She has been calling them but still doesn't have it. They offered to email it yesterday but she hasn't got it and they fobbed her off with excuses that emails take 24 hours to arrive (?!)
She has a family due to start on Monday. She is worried she is going to have to tell the family she can't start and that she will lose them. She needs to get to the council with her certificate by the end of today so that they can arrange her insurance (although she is happy to pay for it herself rather than use the funding if thats what she has to do)

Does anyone have ny advice? Is there anything she can do? She is already calling them constantly.

03-09-2010, 11:00 AM
Has she looked on the Ofsted website to see if she's showing up on their yet? If she is, she could maybe print that off to show for her insurance.

Other than that, I'd be on the phone to Ofsted again & if she doesn't get any luck, ask to speak to someone higher up. Don't give up until it's emailed through.