Tealady
19-05-2010, 11:06 PM
Just a tip when you are all renewing your car insurance.
Last year was with Shelia's Wheels. Had a very minor scrape (reversed off drive and scratched mine and a neighbours car) and Shelia's wheels sent a replacement car straight away. :)
Am now insured with Bell. When I took out the policy I stated I needed a replacement car if mine should be off the road. Was told that yes I would get one.
So I was going down a country lane to collect from school and a Comet lorry took the wing off my car :mad:. Rang Bell. The recovered my car to their repair shop. No replacement car showed up. Chased them up, and apparently I "only get a car whilst mine is being repaired" I said well it is. Was then told it was actually being assessed so would only get a car once the repair was authorised. Due to backlog at the repair shop I was 12 days without a car which really stuffed up my work (I have rural school runs). :angry:
Just thought I would let you know so as you can clarify the terms on replacement cars before you take out a policy as I'd hate for anybody to find themselves ina similar situation.
Last year was with Shelia's Wheels. Had a very minor scrape (reversed off drive and scratched mine and a neighbours car) and Shelia's wheels sent a replacement car straight away. :)
Am now insured with Bell. When I took out the policy I stated I needed a replacement car if mine should be off the road. Was told that yes I would get one.
So I was going down a country lane to collect from school and a Comet lorry took the wing off my car :mad:. Rang Bell. The recovered my car to their repair shop. No replacement car showed up. Chased them up, and apparently I "only get a car whilst mine is being repaired" I said well it is. Was then told it was actually being assessed so would only get a car once the repair was authorised. Due to backlog at the repair shop I was 12 days without a car which really stuffed up my work (I have rural school runs). :angry:
Just thought I would let you know so as you can clarify the terms on replacement cars before you take out a policy as I'd hate for anybody to find themselves ina similar situation.