Jules12Wed
16-10-2009, 09:28 AM
I've been given four Busy Bees vouchers from a parent, which I do every month. I usually call and redeem over the phone. Tried to call a few days ago and when you call press to redeem vouchers it says that can't redeem over phone and log onto www.computershare. Whatever number you press you cannot speak to an advisor every number etc at the end directs you to web site.
I tried to log on, I have no password tried my 5 digit number - nothing
Tried to register fill in all details says my details are already registered
Went onto the contact us found number for carer, called - refers you back to website - where I got the number from
Called as if I was a parent -NO refers you back to website
Had to call as if I was a employer trying to set up a scheme she said she would transfer me, thankfully I eventually spoke to someone but it left me really stressed.
Then tried to call to local bus garage to see if they had found my sons Oyster card he left on bus!!!! No sign of it so called to order him a new one.
After going through all details his date of birth, address, what school etc he says can I speak to Andrew (husband) or Matthew (son), No they are both at work and school. I can only speak to one of them.
I just wanted to pay by card to order him a new one but because my husband signed the form I was not allowed to pay and he couldn't speak to me!!!! DATA PROTECTION... It's my day off today and I feel stressed before its really begun.
I tried to log on, I have no password tried my 5 digit number - nothing
Tried to register fill in all details says my details are already registered
Went onto the contact us found number for carer, called - refers you back to website - where I got the number from
Called as if I was a parent -NO refers you back to website
Had to call as if I was a employer trying to set up a scheme she said she would transfer me, thankfully I eventually spoke to someone but it left me really stressed.
Then tried to call to local bus garage to see if they had found my sons Oyster card he left on bus!!!! No sign of it so called to order him a new one.
After going through all details his date of birth, address, what school etc he says can I speak to Andrew (husband) or Matthew (son), No they are both at work and school. I can only speak to one of them.
I just wanted to pay by card to order him a new one but because my husband signed the form I was not allowed to pay and he couldn't speak to me!!!! DATA PROTECTION... It's my day off today and I feel stressed before its really begun.