kelzunique
09-09-2009, 07:14 PM
Im gonna break this down as simple as i can... need advice...
Very nice parents who speak very little english, attend college and i have child during term times. Fees are paid by Care to Learn. At end of last term summer retainer fees needed to be sorted and sent off by parents. I made this very clear and also called the colledge to insure that they assisted. 6 weeks into the school hols, forms had still not been recieved by care to learn so i wrote parents a letter explaining that because of this i had not been paid, and would therefpre need the owing amount if they wished for me to have child again in september. I heard nothing, thought that was the end of it as this has occured once before. However today father rung me. said has been out of country for hols, just read letter doesnt understand as he says forms were sent. Really wants placement and need it to start again next week.
I explained again that i had not been paid, and told him that i would call care to learn again tomorrow to double check if they have recieved them ( but i am sure that they have not), and tthen i will call him tomorrow and let him know how things stand....
What do i do? If i accept child back with no payment, im workin ng against all of my rules.
I do believe in my heart that they may not have sent them as they are not the most reliable. However i cannot prove this.
Apart from the lack of reliability they are very nice people. Urrrrrg!!
I hate this part of the job!!! :(
Advice anyone???
Very nice parents who speak very little english, attend college and i have child during term times. Fees are paid by Care to Learn. At end of last term summer retainer fees needed to be sorted and sent off by parents. I made this very clear and also called the colledge to insure that they assisted. 6 weeks into the school hols, forms had still not been recieved by care to learn so i wrote parents a letter explaining that because of this i had not been paid, and would therefpre need the owing amount if they wished for me to have child again in september. I heard nothing, thought that was the end of it as this has occured once before. However today father rung me. said has been out of country for hols, just read letter doesnt understand as he says forms were sent. Really wants placement and need it to start again next week.
I explained again that i had not been paid, and told him that i would call care to learn again tomorrow to double check if they have recieved them ( but i am sure that they have not), and tthen i will call him tomorrow and let him know how things stand....
What do i do? If i accept child back with no payment, im workin ng against all of my rules.
I do believe in my heart that they may not have sent them as they are not the most reliable. However i cannot prove this.
Apart from the lack of reliability they are very nice people. Urrrrrg!!
I hate this part of the job!!! :(
Advice anyone???