melanieabigail2004
28-02-2009, 07:49 AM
:angry: I have to have a rant ladies as I must get this off my chest having had a sleepless night.
I was supposed to be inspected first week of December. They never turned up and when I called to see what was going on at the end of the week I got an apology saying they had been tied up with complaints all week and that they would call me first of Jan to tell me when they would be coming out. Annoyed as I had done loads of prep but understanding.
Jan came and went, so did February and still no call. I have called 3 times since middle of Jan to find out and nothing, no call back, nada.
Anyway last week I put in for a variation as I will be over my numbers for 15 workings days (once a week for 15 weeks) as contracts ending and starting coincide. Mum was supposed to be starting with another cm in the village who is a friend but in the end could not do it so I offered to help out.
Have phoned every day for a week to get an update on variation as its urgent and needs to start on 16th March. Yesterday I finally get a call from someone who tells me they won't grant the variation until my next inspection. Well to put it mildly I flipped.
He then told me when I requested to speak to inspector that he could not guarantee it would today and that it might be Mon or Tues. Not acceptable I said - I go on hols on the 7th so need to be inspected next week. Nothing he could do.
Came off the phone and was really angry and decided that no this was not good enough and called Ofsted back. I explained to the call centre and they tried the inspector who was on holiday who picked up the phone and agreed to talk to me.
Just a bunch of excuses of how overworked, backlogs, new systems (the list goes on) was what I was given. I said I am sorry but this is not my problem I have received a shocking service.
In the end she agreed to visit me next week and will speak to her manager on Monday about the variation and agree it subject to my inspection.
I've been registered since 2005 and have never known them to be so useless.
I pointed out that we as cms have to jump through hoops, dot every I and cross every T for Ofsted and its not reciprocated and that their systems are flawed.
I must have sounded really angry as later in the afternoon I got a call from the head of the inspectors for my area who apologised profusely and said he had an inspector lined up in case the other one can't come so now I have two!!!!
I am still angry this morning. I should not have to lose my rag to be able to speak to someone.
Sorry for the long post but DH does not understand and I just need to vent to people who have some idea of Ofsted and how they make you feel. :)
Mel
I was supposed to be inspected first week of December. They never turned up and when I called to see what was going on at the end of the week I got an apology saying they had been tied up with complaints all week and that they would call me first of Jan to tell me when they would be coming out. Annoyed as I had done loads of prep but understanding.
Jan came and went, so did February and still no call. I have called 3 times since middle of Jan to find out and nothing, no call back, nada.
Anyway last week I put in for a variation as I will be over my numbers for 15 workings days (once a week for 15 weeks) as contracts ending and starting coincide. Mum was supposed to be starting with another cm in the village who is a friend but in the end could not do it so I offered to help out.
Have phoned every day for a week to get an update on variation as its urgent and needs to start on 16th March. Yesterday I finally get a call from someone who tells me they won't grant the variation until my next inspection. Well to put it mildly I flipped.
He then told me when I requested to speak to inspector that he could not guarantee it would today and that it might be Mon or Tues. Not acceptable I said - I go on hols on the 7th so need to be inspected next week. Nothing he could do.
Came off the phone and was really angry and decided that no this was not good enough and called Ofsted back. I explained to the call centre and they tried the inspector who was on holiday who picked up the phone and agreed to talk to me.
Just a bunch of excuses of how overworked, backlogs, new systems (the list goes on) was what I was given. I said I am sorry but this is not my problem I have received a shocking service.
In the end she agreed to visit me next week and will speak to her manager on Monday about the variation and agree it subject to my inspection.
I've been registered since 2005 and have never known them to be so useless.
I pointed out that we as cms have to jump through hoops, dot every I and cross every T for Ofsted and its not reciprocated and that their systems are flawed.
I must have sounded really angry as later in the afternoon I got a call from the head of the inspectors for my area who apologised profusely and said he had an inspector lined up in case the other one can't come so now I have two!!!!
I am still angry this morning. I should not have to lose my rag to be able to speak to someone.
Sorry for the long post but DH does not understand and I just need to vent to people who have some idea of Ofsted and how they make you feel. :)
Mel