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don the duck
10-12-2008, 06:44 PM
well finally recieved my insurance pack after long awaiting for it.. Had a cover note so have been insured. The think is my name is spelt wrong and its not signed. is this correct..

Also my box is cracked. not good for confidentual purposes - anyone else had this problem

tulip0803
10-12-2008, 08:51 PM
They spelt my name wrong too. I just rang and they sent another - so I now have 2 handbooks:rolleyes:

The signature space is for your signature (you are the insured).

I would also say that you box is cracked and they may send you a new one of those too, as you say not secure.

marian
10-12-2008, 10:24 PM
Would def report the cracked box!
Marian x

sarah707
11-12-2008, 07:59 AM
Why should you accept shoddy / broken goods? :(

don the duck
11-12-2008, 08:48 AM
thanks. will give them a call later,

don the duck
19-12-2008, 09:30 PM
well my new box arrived- but no certificate