View Full Version : please help :(

17-09-2015, 06:57 PM
SO after 4 weeks of waiting \nd being on stage 4 i have recieved an email saying 'your update service subscription' and options to view certifictae etc does this mean its completed or will it come through post?! also the page i have been going on to track it says its been disabled?! help please anyone else having problems with the page?

17-09-2015, 07:08 PM
Have you applied to the update service?

17-09-2015, 07:13 PM
I've applied for a new dbs for my husband, so he can be my assistant and got an acknowledgment email from them on 8/9/15. On monday 14/9 I went on the update service with his reference number and today his new dbs certificate arrived in the post! So maybe go on the update service.

17-09-2015, 07:31 PM
it wont let me on update service either? and yes ive applied to that straight away dont know what to do?

17-09-2015, 09:26 PM
If your certificate has been issued then you should receive it in the post shortly. 😊

18-09-2015, 05:38 PM
certificate has come today! waiting on oartners ...on with applying online and its asking for dbs disclosure number appartently 10digits long but nothing i have is working?!