bigfuntime
18-11-2014, 07:23 AM
Morning! I have children being dropped off soon and am anticipating a situation which I would love some advice regarding.
Last week the little girl I look after had some very bad nappies, including the point that food she ate was coming back out the other end half hour later and not even digested . once the child had gone through all the nappies sent with her I phoned the parent, concerned this was not normal and diarrhoea. I asked the parent and she said no it's not normal for the child. The child was then collected half way through the day, also collected was the sibling (their choice to collect at same time).
My pol and procedure obviously states that children with diorrhea need to not be in the setting and I explained this on the phone.
I asked parent via text if child was feeling better etc, to which the reply was yes she is and actually she was not I'll last week, and the nappies I described were normal for her.
Now, I am just anticipating and may be wrong, but have a feeling they may ask for some money back. As far as they were concerned they lost out on two children's half day of childcare, so a whole days worth. But from my point of view I did what I thought was right, and did phone to check with parent, who told me it was not normal.
Obviously I want to stick my guns and my policy on fees is that if a child is I'll it's full pay, if I'm I'll it's no fees charged. What would you do?
Last week the little girl I look after had some very bad nappies, including the point that food she ate was coming back out the other end half hour later and not even digested . once the child had gone through all the nappies sent with her I phoned the parent, concerned this was not normal and diarrhoea. I asked the parent and she said no it's not normal for the child. The child was then collected half way through the day, also collected was the sibling (their choice to collect at same time).
My pol and procedure obviously states that children with diorrhea need to not be in the setting and I explained this on the phone.
I asked parent via text if child was feeling better etc, to which the reply was yes she is and actually she was not I'll last week, and the nappies I described were normal for her.
Now, I am just anticipating and may be wrong, but have a feeling they may ask for some money back. As far as they were concerned they lost out on two children's half day of childcare, so a whole days worth. But from my point of view I did what I thought was right, and did phone to check with parent, who told me it was not normal.
Obviously I want to stick my guns and my policy on fees is that if a child is I'll it's full pay, if I'm I'll it's no fees charged. What would you do?