View Full Version : Help me write a 'prompt' for when potential parents phone?

15-02-2013, 04:19 PM
Just had my first enquiry by phone and felt rather flustered, so was thinking of writing a list of frequently asked questions and answers to refer to so that I can try and come across as calm and competent! :o

So, other than simple usual opening hours/ fees type things (which they may have seen online already) what sort of questions do you get asked?

15-02-2013, 04:32 PM
I'm waiting for a prospective parent to arrive ....

Ask about the child: name and age, at the very least.

Any idea of hours needed?

If school or nursery aged, which one and timings?

16-02-2013, 11:23 AM
I just ask name of parent and child, age of child and days required and if I have them available I invite the parent round then discuss everything else. I only talk about more stuff if they ask me on the phone.