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childminder54
13-08-2012, 01:43 PM
Why is it if they drop the children of late they pick them up late, and still pay the same. I've just had to send a tex to someone who owes two weeks retainer.

smurfette
13-08-2012, 01:46 PM
Grr I hear you! Hate that too!

BucksCM
13-08-2012, 06:18 PM
...because if they pay by the hour they want to get their money's worth! :angry:
which is why I always charge a daily rate:D

childminder54
13-08-2012, 06:29 PM
Its 9.30-2.30 charge by the hour I suppose should charge for the day as I can to fill the3 hours

BucksCM
13-08-2012, 07:07 PM
Or you could do a half day rate?

Ali56
13-08-2012, 07:49 PM
Send out an 'update' of your t&c's. Remind parents of your late collection fees/rates and remember to charge them!! It's not your problem if the parents are late to drop off. Personally i get a little peeved when little ones are dropped off late( without me knowing in advance), esp if I have made plans for the day, it throws everything out. :D

rickysmiths
13-08-2012, 09:15 PM
I would over a contract review to change the time for pick as they seem to need a bit longer. If they refuse then charge late fees every time they are late. i charge £5 for every 15 mins or part of 15 mins which is £20ph It soon mounts up. if they complain at this well you will have documented that they declined a contract review.